Title:  Sales & Office Coordinator

About Us:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

This position provides administrative and customer-facing support to ensure the efficient and smooth running of a branch. Working as part of a team with individual accountability in defined areas, this position deals with sales, operational, financial and organizational responsibilities in a highly customer focused way. Daily interactions are with internal and external customers, staff at all levels within the branches as well as suppliers.

Key Job Activities:

Answer all incoming telephone calls and ensure appropriate action is taken relative to each call.

Ensure all callers feel satisfied and courteously treated.

Record all customer service requests and complete the request pursuant to the service agreement.

Alert manager of unresolved issues.

Carry all customer service inquiries to their conclusion; an issue is not complete until the customer/caller is satisfied.

Implement and support all actions required as part of the accounts receivable & payable process in line with defined objectives and company procedures.

Maintain personnel records in line with company standards while ensuring that all work relating to associates is highly confidential and discreetly handled.

Co-ordinate and input confidential payroll details for submission to payroll.

Handle incoming correspondence as appropriate, log and process correspondence.

Prepare all communications and documentation to a satisfactory, accurate and timely standard.

Monitor, order and/or replace office supplies inventory as needed.

Oversee and maintain appearance of the office, creating a welcoming and pleasant atmosphere for clients and associates.

Education:

University/college education or equivalent experience.

Experience (EMEAA):

Previous experience in a customer service business and previous experience in a collection’s environment.

Proficient in MS Office products including Word, Excel, Access and PowerPoint.

Proficient with computer systems and utilizing Shred-it’s computer system to maintain a current database of accounts.

Strong organizational and interpersonal skills.

Excellent business communication skills required.

Excellent collaboration skills required.

Excellent follow-up skills are essential for timely, consistent follow-up with outstanding accounts.

Maintain a high level of professionalism while working with customers.

Must be accountable and be able to work with minimal supervision.

Proficiency in basic math and accounting skills.

Certifications and/or Licenses:

Benefits:

Stericycle offers you:

• Contributory Pension Scheme
• Life Insurance
• Cycle to Work Scheme
• Access to SteriCares, our employee support fund
• Stericycle University – Our online library of self-development & learning
• Annual performance related pay review.
• Referral Scheme (Earn by introducing people in your network to the Stericycle family)
• Flu voucher
• Eye Test voucher
• And more…

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.