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Title:  Senior Developer - ServiceNow

Requisition Id:  877
Job Function:  Information Systems
Career Area:  Corporate Jobs
Position Purpose:

Stericycle’s ServiceNow Senior Developer will be a leader who is responsible for the overall accountability of the Global IT Service Management platform. A highly motivated results-driven person who is focused on delivering excellent customer focused solutions. Provides leadership and oversight to the platform Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. The successful candidate will oversee the maintenance of the ServiceNow Platform and must be able to act with a sense of urgency and adapt to changing priorities. Responsibilities include the entire software development life cycle: Requirements, Analysis, Design, Development/configuration, testing efforts and systems administration.

The role is responsible for ongoing governance to ensure the implemented process automation is being consistently adopted across functions and geographies. There are many facets within Service Management that will require attention. As a Change Agent, this role must use facilitation and interpersonal skills to inspire cultural change and continuous process improvement. 

Key Job Activities:

Stericycle is going through a major business transformation and this role plays an important role in ensuring the supporting IT Service Management practices are automated and aligned with business strategy

 Lead the strategy, design, development and implementation of Stericycle’s ITSM Platform - ServiceNow. Oversee and assist a team to perform day-to-day support and maintenance of ServiceNow across Production and Non-Production environments. Provide technical leadership and escalation for end user technology and client services teams in resolving incidents, fulfilling work requests, and completing project deliverables. Design and develop ServiceNow solutions that support the ITIL processes – Incident, Problem, Change, Project, Release, Service Catalog, CMDB, Asset Management etc. Monitor health, usage, and overall compliance of ServiceNow and its applications.  Coordinate ServiceNow application and platform upgrades. Advise on and maintain the use of ITIL and ServiceNow best practices. Develop, document and present feedback on processes, workflows, and standard operating procedures within ServiceNow to senior leadership. Identify opportunities and implement service improvements across all functional areas within ServiceNow. Collaborate with IT and business teams to ensure effective delivery, management and improvement of services that align with and meet business needs. Lead project through all the SDLC . Troubleshoot and enhance basic web services components and integrations with data imports such as REST API, LDAP, Pager Duty, SolarWinds. Deliver e-bonding and interfacing with key external platforms. 



Preferred Professional & Technical Experience:

•             5-8 years of ServiceNow Implementations & Certifications across processes

•             Experience Developing Service Portal a plus

•             Experience Developing in Mobile Studio and Flow Designer a plus

•             Experience with developing Integration with external tools or experience with Integration Hub a plus

•             ServiceNow Admin/Developer Certifications

•               ITIL Certification

Education: Bachelors Degree
Required Education: in Bachelors or Equivalent
Certifications: ITIL
Experience (North America & LATAM):
For Management jobs, years of management experience preferred: 5-7

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Nearest Major Market: Chicago