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Bilingual (French & English) Client Services Account Development Specialist in Quebec,ON at Stericycle

Date Posted: 5/20/2018

Job Snapshot

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Job Description

Stericycle is looking for a talented a bilingual (French & English) Client Services  Account Development Specialist is responsible for designing, programming, and testing client accounts and reports as well as assist other Client Service Teams with general programming and on-call schedules, as needed.
Designs, programs, and tests client accounts (within all systems) using templated standards. Handles add/changes/deletes to existing client applications.
Creates Database layouts as appropriate, uploads client databases, interfaces with appropriate IVR scripts and structures.
Establish VPN/Internet connections to client’s systems.
Evaluate and establish secure connections and methods for data transfer with clients using existing processes.
Establish encryption for data needs at client/compliance request using existing tools.
Assist in developing custom reporting for clients.
Develop custom integration between client systems and internal systems to meet clients data needs and provide a consistent structure for ease of agent use. Creates flowcharts, as needed.
Assists other teams, as needed (e.g., general programming, entering on-call schedules).
Performs other duties as required or requested.

Job Requirements

Education and Experience Required:
Education equivalent to an Associates degree or the equivalent in related experience.
One or more years of experience in the contact center, including dispatch experience. 
Demonstrates a full understanding of call center processes and account layouts.
Demonstrates Intermediate-Advanced computer skills including Windows, Microsoft Office, Internet Explorer or similar web browser.
Demonstrates the ability to comprehend and utilize call center systems, applications, and databases to program accounts.