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Customer Care Coordinator III in Fort Worth,US at Stericycle

Date Posted: 2/7/2018

Job Snapshot

Job Description

In today’s consumer-driven market, a company’s brand and reputation are on the line 24/7. Organizations need cost-effective ways to measure operational performance continually and boost customer and employee satisfaction. A partner with the tools and insights to help make key decisions to protect, enhance, and grow their brand would be a powerful asset for companies worldwide.

As the global leader in product recalls, retrievals, returns, audit, and marketing services, Stericycle Expert SOLUTIONS delivers a suite of offerings to protect consumers, brands, and the environment while reducing corporate risk.

We are currently seeking a passionate and highly motivated Customer Care Coordinator II to perform the duties as outlined below: 
 ****This position is not remote.  Must work from the DFW office***
• Provide exceptional customer service at all times to customers
• Strengthen clients’ brands by responding to customer inquiries, processing requests, resolving complaints, and always striving to surpass expectations
• Update customer database systems with owner record changes, diary note entries, and workflow case to completion
• Escalate customer or dealer issues to manager as appropriate
• Ensure quality of service on all phone calls
• Ability to multi-task with phone and computer
• Adhere to company policies and responsibly manage time & attendance
• Assist with other duties as assigned

Job Requirements

College degree preferred or some college course work completed
• 2+ years of experience in a customer service or related role
• Solid verbal communication skills with a professional telephone etiquette
• Basic math, reading, writing, organizational skills, and problem solving capabilities
• Type 40+ WPM, meet required data entry and customer service experience assessments
• Meet background verification requirements

****This position is not remote.  Must work from the DFW office***

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.