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Customer Experience Team Lead in Richmond,BC at Stericycle

Date Posted: 5/19/2018

Job Snapshot

Job Description

Evening and Weekend Team Leader, Wednesday - Sunday. Approximate hours will be 2:30pm-10:30pm with some flexibility.
Monday/Tuesday will be your regular days off.

If you are interested in working with an international company with growth opportunities, this may be the job for you! 

We  are currently seeking individuals to work at our busy INBOUND call centre in Richmond.

•Potential to work Remote, after training and probation period has been completed.

•Corporate discounts.

•Growth opportunities.

•Culture: Great team atmosphere, fun place to work, team building events!
•The pay rate starts at $12.61/hr + $1.00/hour Shift Premiums when Team Lead. Regular wage increases, 2x per year, as per the Collective Bargaining Agreement.

•Benefits (Medical & Dental & PTO)


Stericycle, Inc. is hiring Full-time Team Lead Members to work in our Richmond, BC Call   Centre. The Team Members are an integral part of the Call Centre team within the Communication Solutions business. This position is the primary interface with the customers on a daily basis. This position will be responsible for professionally answering multiple call types, providing a superior level of   customer service and responding effectively and thoroughly to a wide variety of customer issues. This position is primarily responsible for handling calls and professionally completing the call by responding to the client using the scripted responses.

•Client calls may involve both routine and some non-routine customer and  telephone answering service calls.

•Client calls will include businesses with multiple locations, service   specialties and call structures, product support, and customer retention and   advanced non for profit and commercial businesses. Other client support will be added as needed.

• Most client calls that will involve researching and gathering of information and indepenent judgment is often needed to determine level of urgency and appropriate response.

•Intermediate to advanced technical skills and may operate multiple remote systems or software simultaneously.

•May be assigned to a dedicated client for specialized training and support. Ability to provide occasional outgoing call sales support as needed.

•Participates in training and team meetings as required.

•Previous Retail/Fast-food/Call Centre/Travel & Tourism experience is an asset.

•Great for students -Flexible hours!

• Premiums in addition to regular wage increases as per collective agreement.

Job Requirements

•High School Diploma or GED equivalent preferred
•Proven Customer Service Experience within a Call Centre environment preferred
•Computer literacy required