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Marketing Database Analyst in Oakville,ON at Stericycle

Date Posted: 5/16/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Oakville,ON
  • Job Type:
    Compliance
  • Experience:
    Not Indicated
  • Date Posted:
    5/16/2018

Job Description


The Marketing Database Analyst is responsible for maintaining the integrity and quality of data in Shred-it’s CRM system, Salesforce.com. The individual will work closely with the sales and marketing teams to identify leads, accounts, and contacts where contact cleansing, appending and/or acquisition is needed. The individual is responsible for preparing the files, managing the data loads and ensuring the data in the system is clean and up-to-date.
Key Job Activities:
List the ongoing day-to-day essential job responsibilities in priority order (it is not necessary to list every activity--you may just list the most important 7 – 10. Indicate the estimated percentage of time spent on each of these activities. Activities
May be responsible for one or more of the following based on the needs of the department and/or the business unit: % Of Time Spent
1) Responsible for understanding the data structure and data content within Salesforce.com for extraction, analysis, and compilation.
2) Regularly monitor and merge duplicate leads, accounts & contacts
3) Regularly assess the data and cleanse as necessary
4) Manage data clean-up and handle mass updates of data as required
5) Locate and fix improperly formatted data using data quality tools such as Demand Tools
6) Develop reports, dashboards, and processes to continuously monitor data quality and integrity
7) Extract information and other records within the system for reporting purposes.
8) Establish data processes according to best practice
9) Regularly update sales territories and mappings within Salesforce.com as required
10) Assist Global Salesforce Administrator with incoming support requests for questions, requests, and troubleshooting issues in matters related to Salesforce.com.
11) Work with IT to regularly update Customer Account and Contact data within Salesforce.com 12) Provide complete analytical support including pulling data, organizing analyses and interpreting data.
13) Work with outside vendors to purchase and append existing data

Job Requirements


Education and Experience Required (including certifications and/or software requirements for the position):
University graduate or equivalent
Experience with data management and associated tools (i.e., Dataloader, DemandTools, etc.)
General Salesforce.com administrative knowledge Managing large volumes of data in a CRM (preferably Salesforce.com)
2+ years prior experience supporting CRM
Salesforce.com application
A strong focus on attention to detail to produce high quality, accurate and timely deliverables to meet deadlines
Experience working with data analysis tools