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Title:  Hospital Services Supervisor

Requisition Id:  16003
Job Function:  Field Services Operations
Career Area:  Operations
Work Location:  Albuquerque, NM, New Mexico Work From Home, El Paso, TX


At Stericycle, we deliver solutions that protect the environment, people, and public health and working to create a more sustainable future.   Change your career.  Change your world.  Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way

At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people's lives, communities, and our planet by protecting their health and well-being. Change your career. Change your world. Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

Under direction, oversees all activities of the On-Site Service Technicians.  Manages the time schedules and collection efficiency of the On-Site Service Technicians.

  • This position requires overnight travel.
  • Will oversee 12 Hospital Service Technicians and cover all of New Mexico, parts of Texas (El Paso) and Part of Colorado (Durango, CO).
  • Will be required to work with ADP ETime, Excel, Word, Outlook
  • Will require to service sharp containers in account, install sharps at accounts  


•  This position requires being on-site at Stericycle customer locations and complying with all of the customers’ mandatory immunization requirements, including full vaccination against COVID-19.  Stericycle is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local laws.


Key Job Activities:

•    Selects, trains, manages and develops an effective and efficient Services staff.  Manages the time schedules and collection efficiency of the On-Site Service Technicians, ensuring the appropriate number of staff to sup-port services needed
•    Provides site supervision of On-Site Service Technicians at multiple locations
•    Coordinates delivery and pick-up with MAE, outside vendors, and others as required.  Oversees the scheduling, dispatching, training, and evaluation of On-Site Service Technicians, as assigned
•    Travels within assigned area to visit client sites to proactively & professionally resolve customer service questions, problems, and issues
•    Travels between customer facilities providing on-site placement and collection of waste containers for various Stericycle programs and services including, but not limited to Sharps, Rx, Haz, and Document Management through a healthcare facility, as required or requested.  May oversee outside vendor services as well.
•    Perform other duties and responsibilities, as assigned.


Preferred Education: in High School or Equivalent

Experience :

  • Education equivalent to a High School Diploma or the equivalent in related work experience, including less than three years of supervisory experience, preferably in a Health Care setting.
  •  Demonstrates strong communication skills and tact in providing superior service in a variety of settings and situations.
  • Demonstrates knowledge of policies, practices, trends, and information affecting collection systems business.
  • Demonstrates proficiency in using Handheld Electronic Technology
  • Must possess a valid driver’s license


Workdays: Monday thru Friday 

Work TImes; 4am to 6pm 

Supervisorial Locations:  New Mexico, El Paso, Tx & Durango, Co




Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.


Disclaimer:  The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job.  This document does not create an employment contract, implied or otherwise.  Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.  To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Nearest Major Market: Albuquerque