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Title:  Service Coordinator

Requisition Id:  21622
Job Function:  Field Services Operations
Career Area:  Operations
Posting Location:  Larkfield

About Us:

Position Purpose:

The Service Coordinator will be responsible for the safe dispatch of all vehicles on a daily basis to meet or exceed customer service expectations.

Key Job Activities:

Weekly and daily KPI reports.

Manage drivers on a daily basis resolve any issue they may have.

Work with customer service dealing with salesforce enquiries.

Planning driver schedules.

Generating paperwork for drivers.

Control drivers’ holidays and arrange route cover.

Manage stock levels on site (site specific).

Order replacement stock using Proactis (site specific).

Unloading of stock deliveries. (site specific).

Organise vehicle servicing and maintenance.

Manage any vehicle breakdowns.

Delivery and collection of vehicles from garages and hire companies.

Downloading of vehicle tacho units and cameras.

Monitor vehicle damage.

Cover service administrators.

Arrange permit to works for on-site contractors. 

Monitor and control absence.

Complete accident and incident forms and submit within set time limits.

Ensure regular driver assessments and work observations are completed.


Experience (EMEAA):

Good organisation skills and attention to detail.

Good communicator both written and verbal.

Ability to work without supervision.

Ability to manage time and complete multi tasks in line with timescales.

Reasonable knowledge of information technology especially Microsoft Excel and e-mail.

Self-motivated, reliable and enthusiastic.

A team player and motivator, able to work effectively under pressure and who is looking for a challenge.

CPC Qualified would be an advantage

LGV Licence would be an advantage

ADR Licence would be an advantage

Potential requirement for working at height

Manual handling

Potential handling of clinical waste (immunisation required)


Develop ongoing relationships with colleagues.

Manage expectations of the site service team.

Certifications and/or Licenses:



The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.