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Title:  Collections Support

Requisition Id:  23801
Job Function:  Finance
Career Area:  Corporate Jobs
Work Location:  Bannockburn 1 - 2355 (CORP)

About Us:

At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people's lives, communities, and our planet by protecting their health and well-being. Change your career. Change your world. Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

Under direct supervision, the Collections Support position is responsible for the Collections department administrative support. They will maintain accurate customer data by updating customer data in our systems receiving undelivered mailed and correcting invalid customer details in our systems, and provide support to the overall team. This role is also responsible for the collections activity on a portfolio of small balance accounts and will be asked to assist with overflow collections when deemed necessary by their supervisor.

Key Job Activities:

Receives customers’ undeliverable mailed invoices/Dunning letters. Researches revised customer addresses and/or works with Customer, Collections and/or Sales to get new address. Works to convert customers to emailed delivery when possible, helping with cost savings to the company. Works within various systems to updated addresses. 

Assist Dept with Access requests, Enter/Track/Approve PO’s in Coupa, and assist to maintain Budget for Dept. Manage collection calls and contacts for assigned portfolio.

Assist with Onboarding for new hires, requisitions in Success Factors.


Assist with Audit requests and research in Salesforce, Steriworks, GetPaid, or S4. Assists with monitoring and expediting stalled cases in Salesforce. Assists with monthly preparation of reports using Excel and Powerpoint

Performs other related projects and/or duties as required or requested.


Preferred Education: in High School Diploma or General Studies

Experience (North America & LATAM):

Regular contact with Customers, Collections, and/or Sales directly in an effort to revise addresses and email addresses to ensure the prompt flow of invoices to our customers. 

Submits CASES through SalesForce to update when needed.

Demonstrates the ability to work on their own.  

Demonstrates the ability to work with internal and external customers in a professional manner.

Demonstrates time management to keep up on the workload.  Let’s direct Manager know of issues with workload or possible issues.  Suggests efficiencies.

Demonstrates accuracy in their work. 

Demonstrates excellent written and oral communication skills.


Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.


The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Nearest Major Market: Chicago