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Title:  Inside Sales Representative - Inbound

Requisition Id:  5598
Job Function:  Sales
Career Area:  Sales & Marketing
Posting Location:  USA-IL-Bannockburn


                                           Do you want to work for a top-rated Sales organization?
                                           Are you looking to launch a successful career in sales? 
                                           Are you interested in providing products and services that help the environment? 

Stericycle is currently seeking talented, competitive individuals to join our growing Sales organization. As an Inside Sales Representative, you would be responsible for obtaining and saving revenue through inbound and outbound sales calls. This includes lead campaigns and telephone prospecting targeting SQG (small quantity generators) existing customers and new prospects. Conducts business needs analysis and develops appropriate service solutions for the customer/prospect. Focuses sales activities on value-added services such as the SteriSafe program, compliance initiatives, and other revenue generating activities. Responsible for retaining customers that are considered 'at risk', have been identified as potential lost business, or have requested cancellation of service with Stericycle. Determine customers' needs/requirements and negotiate an appropriate resolution by right sizing, price adjustments, and/or resolving service quality issues. Assist Outbound Tele sales Manager with team member productivity, work schedules, provide sales coaching and mentorship, ensure team member training and development. Conduct performance monitoring, customer escalations, and metrics reporting. Lead sales meetings, help develop sales strategies, and work on key projects in support of the SQ Sales Team.You will be provided with the latest technology, tools and training to ensure best chance of success. Top performers will be rewarded with lucrative commissions, opportunities for growth and advancement, recognition trips, and more. Stericycle was recently recognized as one of Selling Power’s “50 Best Companies to Sell For”!


The Inside Sales Representative will be working remotely but subject to change according to our company policy. You also have the option to work out of the Bannockburn, IL sales office 1-2 times a week if preferred.

Key Job Activities:

1) Makes Outbound and receives Inbound sales calls for potentially new and/or existing customers to sell our products and/or services. Acquires new customers and converts existing customers through prospecting in assigned territory, outbound marketing/lead campaigns and referrals. Utilizes effective sales skills to attain a minimum 100% assigned revenue and quota targets.

2) Responsible for the overall team performance, goals and project objectives under the guidance and direction of SQ Sales Management. Achieves this through the oversight of work allocation, scheduling, productivity and performance of team members. Works on key projects in support of the Outbound Tele sales team and supports the SQ Sales Manager and Team members in day to day operations.

3) Effectively qualify clients through the use of Value-Based selling methods. Researches customer/prospect history and business needs in order to develop a complete service proposal, while targeting upgrade and cross-sell opportunities of additional Stericycle products/services. Sell the value of the recommended solution, and retain/up-sell revenue if possible.

4) Respond to customer concerns and proactively contact customers who have been identified as “at risk” for cancelling services using approved sales tactics and strategies to retain potential lost business. Utilize ‘Value Based Sales Skills’ to uncover client’s existing service issues and needs, explain contract obligations if any, and provide alternative solutions for consideration. Address assigned customer issues and concerns timely.

5) Builds a pipeline of potential future business by prospecting via the Internet, assigned territory lists, outbound marketing/lead campaigns and other sources as identified. Forecasts Quarterly, Monthly and Weekly sales metrics within 5% of actual results and provides reports to SQ Sales Management. Effectively meets assigned performance factors (key expectations) within assigned parameters.

6) Provide tracking data to the SQ sales organization to assist in developing policies and programs to help drive sales. Identify sales trends when possible and provide management with updates.

7) Effectively uses technology based CRM (Customer Relationship Management) tool for lead follow-up, sale cycle disposition, pipeline management, forecasting and lost opportunity tracking. Keeps comprehensive and accurate notes in the system.

8) Perform other miscellaneous and related duties as required or requested.

Required Education: in College Degree or Equivalent

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Nearest Major Market: Chicago