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Title:  Manager Infrastructure Engineering

Requisition Id:  12500
Job Function:  Information Systems
Career Area:  Corporate Jobs
Work Location:  Bannockburn, IL

Position Purpose:

The Infrastructure Engineering Manager is accountable for platform/product management and team resource management.  This position is responsible for vision setting, management, and team operations for Compute and Storage Platforms, Cloud, Virtualization, and Data Center Modernization.  The role manages all business, functional, and technical requirements for the product suite, and directs/governs the application of the technology used.  This role is accountable for enterprise services including but not limited to infrastructure product automation, product and project delivery, high availability, disaster recovery, remote desktop engineering, new technology adoption, and DevOps.

Key Job Activities:

•    Oversee activity of direct staff to ensure service level agreements are adhered to, customer satisfaction targets are achieved, platforms are useable, secure, efficient and reliable, and projects are delivered within their agreed budget, scope, and schedule. 
•    Collaborate with Infrastructure Operations Lead to ensure platform and process compliance is tracked, managed, and reported to IT Leadership team and governance committees as required.
•    For each enterprise service, establish platform vision and strategies, and drive creation of multi-year roadmaps that will feed annual project portfolio planning.
•    Establish key metrics needed to formulate a continuous improvement team culture, and drive towards optimal staffing levels, skills, and succession plans.
•    Collaborate with Information Technology and business unit personnel to ensure alignment on enterprise service direction, and platforms that support them.
•    Cultivate strong partnerships with 3rd party vendors/suppliers, leverage those partnerships to establish roadmaps as needed, and hold them accountable to high quality products and services in use.
•    Perform other duties and responsibilities, as assigned.

Education and Experience:

•    Bachelors or equivalent.
•    10+ Years of Experience, preferably in Information Technology
•    1-3 Years of Managerial Experience, preferably in Information Technology

•    Data Center Operations
•    Public Cloud Management and Administration (Azure, AWS)
•    Product Management

•    Project Management
•    Cloud Service Optimization 
•    Patch Management

•    Emergency Response situations
•    VMWare, Windows OS
•    Team Management


Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.


The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job.  This document does not create an employment contract, implied or otherwise.  Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.  To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Nearest Major Market: Chicago