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Title:  Manager Operations Analytics

Requisition Id:  453
Job Function:  Field Services Operations
Career Area:  Drivers
Position Purpose:

The Operations Analytics Manager is a proactive analytical and technically skilled leader who will support the SCS Operations leadership team by providing analytical measurements necessary to successfully monitor field operations performance and uncover insights to drive future performance. The position will work with the VP of Operations Support to design and build projects to improve business processes, efficiencies and results. Primary focus areas will be building/implementing operations dashboards and analyzing data relevant to operations.

Key Job Activities:

1) Reporting –
• Coordinates drafts and develops reports for senior leaders summarizing and visual depicting data collection practices, evaluation methodologies, analysis plans, statistical analyses, and performance outcomes.
• Design, update and execute ad-hoc reports and analyses to support specific projects


2) Build, Execute and Maintain Operations Dashboards –
• Develop and implement standard operational dashboards for all field operations. Work with Business Transformation Team’s control tower, IT Team and Outside consultants to load data into the Stericycle data lake and make it available in Tableau.


3) Operations Analytics –
• Ensure consistent usage of data and metrics throughout the Operations team in order to facilitate better decision making and day-to-day operational delivery.


4) Analytics Management –
• Collect, track, monitor, and maintain KPIs and metrics to drive operational efficiency for the SCS Operations team.


5) Process Mapping -
• Meets with business users of various functional teams to map current process steps for analysis.
• Documents processes and workflows and identifies key metrics to be used for tracking and reporting.


6) Other Responsibilities–
• Perform other related duties as required or requested by the VP of Operations Support and/or other operations leaders

Required Education: in Bachelors or Equivalent
Experience (North America & LATAM):
Required Years of Experience: 10+
Experience (EMEAA):
Certifications and/or Licenses:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Nearest Major Market: Chicago