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Title:  Senior Customer Experience Representative

Requisition Id:  5839
Job Function:  Customer Experience
Career Area:  Customer Service
Posting Location:  USA-IL-Bannockburn
Position Purpose:

This position is responsible for all escalated complaints from customers, BBB, and legal entities supporting Shred It.

Key Job Activities:

1) Coordinates/Interfaces with CE, Sales (account retention), Legal and transportation teams to gather required information to appropriately resolve issue/complaint. Contacts and discusses issues with senior leadership and customers.
2) Review all incoming escalations and work with other departments such as Account Retention, Collections, Customer Service, etc., towards a resolution.
3) Completes detailed research on customer history in existing systems to understand open issues.
4) Performs other related duties as required or requested.

Required Education: in High School or Equivalent
Experience (North America & LATAM):
  • Must have customer service experience

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Nearest Major Market: Chicago