Title:  Service Desk Technician Intern

Requisition Id:  32587
Job Function:  Administration
Career Area:  Corporate Jobs
Work Location:  Bannockburn 2 - 2333

About Us:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

If you are passionate, curious, creative, motivated, and solution-driven. Join us and you’ll get an inside look at what it’s really like to work for Stericycle and gain important professional skills. Stericycle’s success is a result of the diverse talent and leadership across our entire team. As part of the our commitment to protect what matters, we cultivate an inclusive culture where our team members feel welcome, valued and heard. 


Location of the role is: Bannockburn, IL onsite 3 days per week.  Tuesday, Wednesday and Thursday.


More experience in less time:
As a Stericycle summer intern, you'll pack a lot into 10 short weeks. You'll work hard and have lots of fun too!  At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health.  This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people’s lives, communities, and our planet by protecting their health and well-being. Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way.

Key Job Activities:

The Service Desk Technician – Tier 2 plays a critical role by providing advanced technical support via phone, email, chat, and other avenues. The Technician handles Tier 1 escalated Incidents and Requests along with complex customer issues, works closely with other departments and third parties/partners as needed, and provides guidance to Tier 1 team members.


  • Handles escalations and complex support issues and works to provide resolution. Documents troubleshooting steps, resolution and closes ticket or escalates to respective internal team.
  • Configure, troubleshoot, and maintain various infrastructure hardware components and internal solutions, desktop and laptop computers, network printers, software and O365 applications.
  • Act as mentor and provide support for the Tier 1 Technical Support team members
  • Provide Deskside Support, Walk up Window Support and other duties as assigned

Experience (North America):

  • Current undergraduate or graduate level student, or recent graduate
  • Motivated, energetic, ready to jump into new situations
  • Prefer students entering their junior or senior years and recent graduates
  • Ability to communicate effectively, both in written format and verbally
  • Ability to use Microsoft Word, Excel, and Outlook
  • Must be 18 years or older, with a HS diploma or equivalent


Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

Our Promise:

Stericycle is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected category. Stericycle is committed to protecting what matters and includes compliance with all fair employment practices regarding citizenship and immigration status.


The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Nearest Major Market: Chicago