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Title:  Solutions Architect ServiceNow (Bannockburn, Illinois)

Requisition Id:  3970
Job Function:  Information Systems
Career Area:  Corporate Jobs
Posting Location: 
Position Purpose:

Stericycle’s ServiceNow Solution Architect is a leader who is responsible for the overall accountability of the Global IT Service Management platform. A highly motivated results-driven person who is focused on delivering excellent customer focused solutions. Provides leadership and oversight to the platform Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. The successful candidate will oversee the maintenance of the ServiceNow Platform and must be able to act with a sense of urgency and adapt to changing priorities. Responsibilities include the entire software development life cycle: Requirements, Analysis, Design, Development/configuration, testing efforts and systems administration. 
The role is responsible for ongoing governance to ensure the implemented process automation is being consistently adopted across functions and geographies. There are many facets within Service Management that will require attention. As a Change Agent, this role must use facilitation and interpersonal skills to inspire cultural change and continuous process improvement.

Key Job Activities:

1)     Lead the strategy, design, development and implementation of Stericycle’s ITSM Platform – ServiceNow and advise on and maintain the use of ITIL and ServiceNow best practices    20%
2)   Mentor and assist a team to perform day-to-day support and maintenance of ServiceNow across Production and Non-Production environments. This includes ServiceNow Developers, Administrators and other team members.    10%
3)    Provide technical leadership and escalation for end user technology and client services teams in resolving incidents, fulfilling work requests, and completing project deliverables    10%
4)    Design and develop ServiceNow solutions that support the ITIL processes – Incident, Problem, Change, Project, Release, Service Catalog, CMDB, Asset Management etc.    10%
5)    Monitor health, usage, and overall compliance of ServiceNow, its applications, and Coordinate ServiceNow application and platform upgrades. Troubleshoot and enhance basic web services components and integrations with data imports such as REST API, LDAP, Pager Duty, SolarWinds    10%
6)    Maintain and design Service Portal utilizing Angular JS, CSS, Bootstrap, HTML, and JavaScript Design and Document Technical Specifications Documentation and Presentations    10%
7)    Lead project through all the SDLC and collaborate with IT and business teams to ensure effective delivery, management and improvement of services that align with and meet business needs    10%
8)     Sounds knowledge of the design and development of business rules, client scripts, script includes, inbound actions, UI policies, SLAs, ACLs, and UI components for various ITIL processes in ServiceNow    10%
9)    Lead technical bridges, provide troubleshooting direction, provide guidance and recommend solutions to complex technical issues     5%
10)    Develop, document and present feedback on processes, workflows, and standard operating procedures within ServiceNow to senior leadership & identify opportunities and implement service improvements across all functional areas within ServiceNow    5%

Education:
Required Education: in Bachelor`s Degree
Preferred Education: in Equivalent or Masters
Experience (North America & LATAM):

Required Education:  Bachelor's or equivalent
Preferred Education:  Master's or equivalent 
Required Years of Experience 7+ years
Preferred Experience:   Broad extensive knowledge of theories and techniques of a function.
For Management jobs, years of management experience preferred:   None

Required Professional & Technical Requirements: 
•    A Bachelor’s degree in Computer Science or equivalent 
•    6+ years of proven experience in designing and implementing solutions on the ServiceNow platform
•    5+ years of business analysis, requirements gathering and solution design abilities
•    5+ years of experience with scripting in the using Javascript: both server and client-side Rules, Client Scripts, UI Actions, UI Pages, etc.
•    5+ years of experience with the ITSM processes
•    5+ years of fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST
•    Solid exemplary verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels
•    SaaS Experience / Cloud Development Experience
•    Experience with web-based development languages (JavaScript, Angular JS, HTML, CSS, AJAX, HTTP, XML)
Preferred Professional & Technical Experience:
•    5-8 years of ServiceNow Implementations & Certifications across processes
•    Experience Developing Service Portal a plus
•    Experience Developing in Mobile Studio and Flow Designer a plus
•    Experience with developing Integration with external tools or experience with Integration Hub a plus
•    ServiceNow Admin/Developer Certifications
•    ITIL Certification
 

Experience (EMEAA):
Certifications and/or Licenses:
Disclaimer:

Disclaimer:  The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job.  This document does not create an employment contract, implied or otherwise.  Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.  To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.