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Title:  Support Associate I-Hybrid (partial work from home)

Requisition Id:  20321
Job Function:  Information Systems
Career Area:  Corporate Jobs
Work Location:  Bannockburn 1 - 2355 (CORP), Chicago - Riverside, Chicago-Pronto, Chicago (

About Us:

At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people's lives, communities, and our planet by protecting their health and well-being. Change your career. Change your world. Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

As part of the 7/24 Service Desk team, this individual is responsible for providing IT support to all Stericycle team members. This support will include hardware, software, and various proprietary Stericycle applications.

Key Job Activities:

  • Resolves Technical Incidents submitted via phone, email, and tickets
  • Works on various tasks related to Requests submitted to the Service Desk
  • Setup of new computer equipment as required
  • Responds to outages and major events and takes appropriate actions
  • Researches and proposes solutions for undocumented issues
  • Performs other related duties as required or requested
  • Provides on-call support after hours as required

Education:

Required Education: in Associates or Equivalent

Experience (North America):

  • 1-3 years’ experience preferred
  • Technical degree or diploma and/or equivalent business experience, as well as strong verbal communications skills
  • Responds to and resolves technical end user service and support incidents and requests efficiently and effectively within assigned priority to meet SLA
  • Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
  • Support common end user applications including Windows 7, Windows 10, Microsoft Office, Internet Explorer, Outlook etc
  • Strong verbal and written communications; must be able to communicate with individuals with all levels of technical and non-technical skills
  • Excellent customer service skills with a focus on providing a high level of service to end users
  • Ability to work well under pressure and thrive in a fast-paced work environment
  • Follow all standard operating procedures through the effective use of Knowledge management
  • Able to work evenings, weekends, and holidays & maintain strict adherence to the assigned schedule

 

Competencies

  • Support Microsoft Operating systems
  • Support common end user applications including 0365, Webex, and Microsoft Teams
  • ITIL and ServiceNow or comparable ticketing system preferred

Benefits:

Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.


Nearest Major Market: Chicago