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Title:  Service Coordinator

Requisition Id:  1794
Job Function:  Customer Service
Career Area:  Customer Service
Position Purpose:

The Service Coordinator will be responsible for the safe dispatch of all vehicles on a daily basis to meet or exceed customer service expectations.  The successful candidate will ensure the continued delivery of a timely and accurate service to all customers involving the effective use of resources and manpower available.

Key Job Activities:


  • Weekly and daily KPI reports.
  • Manage drivers on a daily basis resolve any issues they may have.
  • Work with customer service dealing with salesforce enquiries.
  • Planning driver schedules.
  • Generating paperwork for drivers.
  • Manage driver holidays and arrange route cover.
  • Order replacement stock using proactis. (Site Specific)
  • Manage stock levels on site. (Site Specific)
  • Unloading of stock deliveries. (Site Specific)
  • Organise vehicle servicing and maintenance.
  • Manage any vehicle breakdowns.
  • Delivery and collection of vehicles from Garages and hire companies.
  • Downloading of vehicle Tacho units and cameras.
  • Monitor vehicle damage.
  • Cover service administrators.
  • Arrange permit to works for onsite contractors.
  • Monitor and control absence.
  • Complete accident and incident forms and submit within set time limits.
  • Ensure regular driver assessments and work observations are completed.
Experience (EMEAA):

We are looking for a candidate who can demonstrate:

  • Ability to work without supervision.
  • Ability to manage time and complete multi tasks in line with timescales.
  • Reasonable knowledge of information technology especially Microsoft Excel and e-mail.
  • Self motivated, reliable and enthusiastic.
  • A team player and motivator, able to work effectively under pressure and who is looking for a challenge.
  • CPC Qualified would be an advantage.
  • LGV & ADR Licences would be an advantage.



The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.