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Title:  Dispatch Analyst Sr

Requisition Id:  23253
Job Function: 
Career Area: 
Work Location:  Atlanta, South (Macon), Baltimore, Charlotte, Georgia Work From Home, Orlan

About Us:

At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people's lives, communities, and our planet by protecting their health and well-being. Change your career. Change your world. Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

Responsible for measuring, implementing, training and deploying dispatch operating plans within assigned Regions, Districts and Facilities for all field Dispatcher - Improvement initiatives, as assigned and dictated by business need. The DA Sr will be a Subject Matter Expert in all routing protocols.

Key Job Activities:

Dispatch Support:
Supports the field Dispatch group within assigned territories and ensure that all projects and initiatives are planned and delivered to the outcomes. This includes:

  • Managing a central depository of different templates and tools that are approved for effective routing duties.
  • Ensure compliance with field transportation initiatives, captures, and tracks their specific financial impact/Strategic value contributions.
  • Provide the roll up of our executive reporting tools and ensure they are delivered on-time and accurate.
  • Effectively manage and maintain reports and dashboards for the Dispatchers and escalate opportunities as needed.
  • Implement and monitor KPI’s for Dispatcher performance.
  • Develop, manage and communicate needs where there are cross functional dependencies.
  • Provide hands on trainings, coaching, and support to field Dispatchers by being a Subject Matter Expert on all routing areas of responsibility.
  • Responsible for tracking KPI’s by utilizing trend reports and other key reports shared by our data analytics team.   



  • Lead the coordination to define the requirements and scope for Dispatching responsibilities.
  • Schedule tasks, deadlines, and key milestones to ensure projects are delivered on time and within scope. Looks for ways to mitigate resource constraints and other risks, associated with the timeline.



  • Meets with business sponsors on a regular basis to communicate progress and discuss issues.
  • Resolves issues with the appropriate level of management.
  • Effectively manages “scope creep” by building consensus about the necessity to change the original project plan.



  • Meets Industrial Engineering and Organizational goals
  • Partner with Leaders to roll out centralized routing protocols globally
  • Other related duties as required or requested.


Preferred Education: in Bachelors or Equivalent

Experience (North America):

  • Bachelor’s degree preferred, or the equivalent in related work experience.  BS in a Transportation, logistics or business related field a plus.
  • One or more years of progressive waste or equivalent industry experience in a routing capacity.  Demonstrates the ability to manage people in a transportation environment. 
  • Demonstrates the ability to provide safe and regulatory compliant work conditions for all Team Members.  Past experience utilizing Roadnet Logistics Suite/Descartes or equivalent routing software required.
  • Demonstrates knowledge and the ability to stay abreast of applicable regulations and codes, as they apply to the waste industry and those specific to area of responsibility.
  • Demonstrates sound knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook.  Must be able to input, monitor and manipulate data within these applications.  Must have routing capability and/or direct past experience.
  • Past experience utilizing Roadnet Logistics Suite/Descartes or equivalent routing software preferred.


Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.


The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job.  This document does not create an employment contract, implied or otherwise.  Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.  To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Nearest Major Market: Macon