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Title:  Customer Service Representative Team Lead

Requisition Id:  1629
Job Function:  Field Services Operations
Career Area:  Drivers
Posting Location: 
Position Purpose:

Represents the overall interests of the company in a specific business market area and assists the Customer Service Supervisor in the planning, administration, monitoring and optimizing the operational performance of the branch. Embraces the values of the Company.

Key Job Activities:

1) Ensures that daily work schedules for CSRs are prepared and distributed.


2) Spends time in the field with CSR’s and implements roadside coaching development and security checks, two truck days per week.


3) Ensures that Health & Safety standards are maintained and adhered to according to Shred-it policies and statutory requirements.


4) Helps resolve service problems as directed.


5) Assists CSS in opening and closing of branch daily and ensures that support for CSRs is provided.


6) Assists CSS in monthly meetings with Customer Service Representatives and publishes the minutes.


7) Assists CSS in customer data entry for new service orders on company SAP data system.


8) Is responsible for accurate and timely data entry on the company SAP system, processing paperwork to include but not limited to:- Entry of Manual Services orders, Mass Service Order printing and dissemination to CSR’s, customer service queries i.e. next service date etc routing of new clients into system as directed by CSS.


9) Assists in Fleet Maintenance of all vehicles of the Branch, as directed.


10) Implements truck inspections and security check process.


11) Works closely with branch administration team in all general office functions

Experience (EMEAA):
  • Computer literate, proficiency of SAP data system.
  • Mechanical aptitude.
  • People orientated – believes people make the difference.
  • Results oriented – motivated by success.
  • Focused on career progression.
  • Committed to personal development and continuing education.
  • Management or supervisory aptitude.
  • Understanding of Routing Principles.
  • Customer Service Orientation.
  • Some Fleet Maintenance.
  • Knowledge of Health & Safety guidelines.
  • IOSH Managing Safety.
Certifications and/or Licenses:
Category C+ E / Class II licence
Certificate of Professional Competence is an advantage

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.