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Title:  Hospital Services Lead

Requisition Id:  19600
Job Function:  Field Services Operations
Career Area:  Operations
Work Location:  Atlanta, GA*, Georgia Work From Home

About Us:

At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people's lives, communities, and our planet by protecting their health and well-being. Change your career. Change your world. Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

Under management’s direction, the Hospital Services Lead travels between customer healthcare facilities providing on-site proactive collection and exchange waste containers for various Stericycle programs. This includes, but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substances, and Document Management. This service is provided at regularly scheduled intervals for assigned facilities. Fills in for other Team Members who are on vacation, sick, leave, etc. Assists Supervisor, as needed, covers schedules and locations, which may vary based on coverage required. The Lead is in charge for a shift, providing guidance, training and coaching to other Technicians. Is primary Hospital Services worker contact for the customer.

•    This position requires being on-site at Stericycle customer locations and complying with all of the customers’ mandatory immunization requirements, including full vaccination against COVID-19.  Stericycle is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local laws.

Key Job Activities:

•    Travels between customer healthcare facilities to proactively monitor, collect, and exchange waste containers for various Stericycle programs and services, including but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substance and Document Shredding. Installs product, resurvey accounts and assists Supervisor in asset/inventory management.
•    In absence of Service Supervisor, is the lead in charge of Hospital Services Technicians. Trains, coaches and provides guidance to them.
•    Acts as primary on-site contact for the customer. Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded.   May travel to customers in assigned area to proactively resolve customer service questions and issues.  
•    Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded. May travel to customers in assigned area to proactively resolve customer service questions and issues.
•    Maintains a rigid collection and service schedule. May assist with installs as required.
•    Communicates duty status on a defined scheduled.
•    Perform other duties and responsibilities, as assigned.
 

Education:

Preferred Education: in High School or Equivalent

Experience :

•    Education equivalent to graduation from high school, or GED.
•    Two or more years of industry related experience in a customer service capacity preferred, or the equivalent in related work experience, demonstrating strong communication skills and tact in providing superior customer service in a variety of settings and situations.
•    May require mandatory immunizations and credentialing based on customer requirements.
•    Must possess a valid driver’s license.  Must possess reliable transportation to travel between customer facilities.
•    Must reside within reasonable commuting distance of primary customer base, based on business needs.   
•    Demonstrates ability to work independently and with little supervision. 
•    Demonstrates knowledge of computer software applications including spreadsheets and application-based programs to track daily KPI’s.
 

Certifications and/or Licenses:

Medical Examiners Certification

Benefits:

Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.


Nearest Major Market: Atlanta