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Title:  Quality Specialist & Licensing Administrator

Requisition Id:  1814
Job Function:  Quality
Career Area:  Corporate Jobs
Position Purpose:

Under general direction, provides quality oversight to the Mystery Shop Client Operations Department, ensuring shoppers reports are operating in accordance with processes and procedures. Support and maintain licensing for the Expert services and locations.

Key Job Activities:

1) Support Mystery Shopping (Expert Audit).
• Proof shoppers report submitted to editing staff.
• Provide quality oversight on editing process. Oversight will include review and evaluation of 60 – 90 editors daily.
• Ensure data is properly entered into databases by performing random audits.
• Ensure quality commitments are being met on a regular basis through metrics tracking and trending.

2) Maintain all Stericycle Expert facility licenses and permits. Completes applications / renewals, obtains appropriate approval signatures, requests checks, and ensure proper filing.

3) Create and maintain employee security badges, including the continual updating of employees access privileges as roles change.

4) Performs other related duties as required or requested.

5) Review for accuracy and sign as Power of Attorney (POA) all DEA 222 forms generated in the Indianapolis facility.

Required Education: in Bachelors or Equivalent
Experience (North America & LATAM):
Required Years of Experience: 2-4
Experience (EMEAA):
Certifications and/or Licenses:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Nearest Major Market: Indianapolis