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Title:  Support Associate II

Requisition Id:  391
Job Function:  Information Systems
Career Area:  Corporate Jobs
Position Purpose:

Provides comprehensive computer and telephony support for all users within multiple facilities. Boxed applications along with Stericycle application suite support will also be provided with assistance from Corporate Information Technology staff.

Key Job Activities:

1) Resolves ServiceNow Technical tickets via phone or by travel to location/campus sites.

2) Performs routine maintenance tasks; identifies new and/or improve routine maintenance to reduce issues.

3) Responds to equipment/site outages as well as maintaining server/datacenter health.

4) Coordinates and complete projects to maintain and support the technical environment.

5) Manages user support knowledge base process, templates, articles, and standards. Researches and proposes solutions for undocumented issues.

6) Performs other related duties as required or requested.

7) Perform rotating on call duties for weekends and after hours support.

Required Education: in Bachelors or Equivalent
Experience (North America & LATAM):
Required Years of Experience: 0-2
Experience (EMEAA):
Certifications and/or Licenses:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Nearest Major Market: Indianapolis