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Title:  Service Manager

Requisition Id:  2712
Job Function:  Field Services Operations
Career Area:  Drivers
Posting Location:  0
Position Purpose:

Stericycle is looking for a Service Manager who will be managing all transport operational activities at our Knostrop site, ensuring the effective utilisation of vehicles & service delivery, the management of customer expectations in a compliant and Customer 1st manner. To ensure the continued delivery of a timely and accurate service to all customers – this will involve the effective use of resources and manpower available.

Key Job Activities:
  • Review transport routes regularly to ensure efficient/effective use of vehicles and drivers.
  • Plan daily routes for drivers
  • Manage the site Administrator and any other staff who report directly to you.
  • Deputise for General Manager if required and be flexible to travel and attend/cover at other locations across the UK.
  • Driver planning and Management, ensuring the Newcastle site is at optimal headcount consistently
  • Attend National Service Manager’s meetings
  • Working in line with Company Service Operating Procedures and ensuring customer service levels are maintained
  • Payroll, overtime, absence management and working time directive
  • Stock Management
  • Raise and control Proactis orders
  • Review driving license details
  • Digital Tacho Control
  • Vehicle Management
  • Monitor and act upon Salesforce cases within company guidelines
  • Liaise with customers & account managers


Experience (EMEAA):
  • Strong communication skills, verbal and written.
  • Proven Leadership skills with teams of drivers and warehouse operatives.
  • Must hold or be able to obtain a CPC within set time frame.
  • Good knowledge of information technology especially Microsoft Office (Work, Excel and Power Point)
  • Excellent organisation skills and attention to detail.
  • LGV license would be advantageous.
  • ADR license would be advantageous.

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.