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Title:  Dispatcher - London, ON

Requisition Id:  2608
Job Function:  Field Services Operations
Career Area:  Drivers
Posting Location:  0
Position Purpose:

Under immediate direction, provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer’s needs. Dispatches vehicles on a pre-set route for each CSR on a daily basis in the interest of efficient customer service.

Key Job Activities:

Customer 1st:
• Assist Customer Service with customer requests, route changes, rescheduling for pickups/missed stops.
• Provides highest level of customer service to all customers in line with Customer 1st objectives.
• Monitor and escalate CIC’s to supervisor
• Assist walk-in customers

 

Company Growth:
• Assist with routine handheld/printer availability and operation.
• Build and print routes for drivers on a daily basis, including but not limited to shipping documents, route sheets, barcode labels.
• Dispatch drivers for extra or missed pick-ups.
• Create load sheets
• Reviews driver’s paperwork (VCR and log book) and files paperwork.
• Review and updates routes, new customers based on daily communication, reroutes existing customers as required.
• Debrief drivers in accordance with written SOP's.
• Complete consolidated manifests for trailer shipments.
• Ensures that routes are balanced on a daily basis.
• Forwards VCR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance request.
• Assists drivers with problems/issues as issues arise (during the day or at the end of the route).
• Prepares reviews and stamps all manifests.
• Assists Trans Supervisor/Manager as needed/directed.
• Download PDTs from previous night
• Handle 3rd Party Hauler paperwork
• Update SAP data / notes
Team Member Development:
• Communicate performance standards and objectives.
• Monitors operations and work of all CSRs.
• Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings.

 

Compliance:
• Track and input DOT hours/ JJ Keller.
• Monitors Company policies and procedures, communicate to staff, as necessary.
• Maintains a safe and compliant workplace at all times
• In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries.
• Oversee and participate in the maintenance of DOT Log Files and Vehicle Condition Reports for all CSRs and equipment. Ensure DQF, DOT Logs and VCR logs are accurate and complete; must maintain DOT files.

Education:
Required Education: in High School
Experience (EMEAA):
  • Preferred Years of Experience: 2-4
Certifications and/or Licenses:
Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.