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Title:  Customer Service Advisor

Requisition Id:  10364
Job Function:  Customer Service
Career Area:  Customer Service
Posting Location:  Manchester

Position Purpose:

We have a fantastic new job opportunity for a Customer Services Advisor that has excellent telephone and email communication experience as well as administrative skills, who has a keen eye for details whilst working in a fast-paced role. 

Key Job Activities:

Being the first point of contact you will have a great telephone manner with the confidence to pick-up incoming phone calls and emails from customers, assisting them with their enquiries.

Your responsibilities as the Customer Services Advisor will be to deliver outstanding customer care service levels, which will be achieved by working closely with other support teams and branch locations to efficiently track, monitor and resolve all inbound customer queries to robust SLAs.

Experience (EMEAA):

This job involves around 80% telephone call handling and around 20% responding to email enquiries, therefore, candidates that have previously working in a Call Centre / Helpdesk environment and are comfortable working to and achieving targets would be extremely desirable.


The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.