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Title:  On Site Service Specialist Lead

Requisition Id:  1477
Job Function:  Field Services Operations
Career Area:  Drivers
Position Purpose:

Under management direction, travels between customer healthcare facilities providing on-site proactive collection and exchange of waste containers for various Stericycle programs, including but not limited to: Sharps Management Service, Pharmaceutical Waste, Hazardous Waste, and Document Management. This service is provided at regularly scheduled intervals for assigned facilities. The Lead is in charge for a shift, providing guidance, training and coaching to other Technicians. Is primary on-site contact for the customer. Schedule and location varies based on coverage needed

Key Job Activities:

1) In absence of Service Supervisor, is the lead in charge of On Site Service Technicians. Trains, coaches and provides guidance to them. Travels between customer healthcare facilities to proactively monitor, collect, and exchange waste containers for various Stericycle programs and services, including but not limited to: Sharps Management Service, Pharmaceutical Waste and Document Shredding.

2) Acts as primary on-site contact for the customer. Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded. May travel to customers in assigned area to proactively resolve customer service questions and issues.

3) Maintains a rigid collection and service schedule. May assist with installs as required.

4) Communicates duty status on a defined scheduled.

5) Performs other related duties as required or requested.

Education:
Required Education: in Associates or Equivalent
Experience (North America & LATAM):
Required Years of Experience: 2-4
Experience (EMEAA):
Certifications and/or Licenses:
Medical Examiners Certification
Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.


Nearest Major Market: Miami