Title:  Manager Order to Cash Western Europe

About Us:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

The Order to Cash Manager is responsible for overseeing and managing all activities related to billings, master data, cash allocation, and credit control within the organization for the Western Europe region (France, Germany, Belgium, The Netherlands, Luxembourg). They will play a key role in optimising the order to cash process, ensuring accurate and timely invoicing, managing customer credit risk, and maintaining master data integrity. The Order to Cash Manager will collaborate closely with various internal stakeholders, including Sales, Customer Experience, and Finance teams, to ensure seamless coordination and efficient cash flow management. The jobholder will be responsible for the management of 12 employees and will play a pivotal role within the business, driving efficiencies within the department and throughout the company while promoting a co-operative and helpful environment.

Key Job Activities:

• Management :
  • Provide management and leadership to the team members of the Shared Service centre.
  • Set performance goals and regularly review individual and team performance. Provide feedback, coaching, and mentorship to improve productivity and job satisfaction.
  • Participate in the recruitment and onboarding process for qualified new hires, ensuring they receive adequate training on systems, policies, and processes.
  • Provide continuous training to team members to improve their skills, knowledge, and understanding of processes.
  • Foster a positive and productive team environment, setting clear expectations and providing ongoing support.
• Billing and Invoicing:
  • Develop and implement standardised billing processes and controls to ensure accurate and timely invoicing.
  • Oversee the preparation of invoices to customers, ensuring adherence to contract terms, pricing, and revenue recognition principles.
  • Analyse billing issues and discrepancies, collaborating with cross-functional teams to resolve them effectively.
  • Review and approve billing adjustments, credit notes, and refunds in accordance with established policies and procedures.
  • Continuously monitor and enhance billing procedures to optimize efficiency and accuracy.
• Master Data Management:
  • Ensure the integrity and accuracy of customer master data in systems and databases.
  • Oversee the creation, modification, and deletion of customer accounts, ensuring compliance with data governance policies and regulatory requirements.
  • Manage contract site additions, renewals, suspensions, reactivations & terminations.
  • Manage all contract pricing include price increases.
  • Collaborate with IT or relevant teams to implement systems enhancements or integrations to support efficient master data management.
  • Develop and maintain procedures and documentation related to master data management, ensuring consistency and reliability.
• Credit Risk, Collections & Debt Recovery:
  • Establish and maintain effective credit control policies and procedures, ensuring consistent application across the organization.
  • Assess customer creditworthiness by analysing financial statements, credit reports, and other relevant data.
  • Set credit limits and payment terms for customers, taking into consideration risk appetite and business objectives.
  • Monitor and manage customer credit exposure, proactively communicating with Sales and Customer Service teams to address potential credit risks.
  • Oversee the collections process to ensure timely payment of outstanding invoices, collaborating with relevant stakeholders to resolve payment issues or disputes effectively.
  • Develop and maintain relationships with key customers to enhance communication and customer-centric credit control practices.
  • Review and assess the status of delinquent accounts, collaborating with internal and external stakeholders to develop appropriate collection strategies.
  • Liaise with outsourced debt recovery agencies, setting recovery targets and monitoring their performance to ensure adherence to service level agreements.
  •  

Experience (EMEAA):

• Proven experience (5 years+) in “order to cash” management, billing, credit control, and master data management within a complex organisation.
• Strong understanding of billing processes, revenue recognition principles, credit risk evaluation, and collections strategies
• Experience in implementing and optimising order to cash systems, data governance, and process improvement initiatives.
• Advanced proficiency in using ERP systems (e.g., SAP, Oracle) and MS Office Suite, particularly Excel for data analysis and reporting.
• Excellent communication skills with the ability to collaborate effectively with cross-functional teams and build strong relationships with internal and external stakeholders.
• Analytical mindset with the ability to interpret financial data, perform trend analysis, and generate meaningful insights.
• Strong leadership skills, with the ability to mentor and develop team members, fostering a positive and high-performing work environment.
• Fluent in English and French, German would be appreciated.