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Title:  Customer Experience Agent-C&RS

Requisition Id:  2201
Job Function:  Customer Experience
Career Area:  Customer Service
Posting Location:  USA-TX-Bedford
Position Purpose:

The Customer Experience Agents are an integral part of the Contact Center team within the Communication & Related Services business unit. This position is the primary interface with the customers on a daily basis through all methods of communication and handles routine customer interactions.

Key Job Activities:

1) Processes inbound and outbound customer service calls professionally, efficiently, courteously and with appropriate discretion and sense of urgency.
2) Takes and dispatches messages accurately while following strict protocols provided by clients.
3) Assists with representative training, as needed.
4) Works on special projects, as needed.
5) Ensures compliance with all company policies and procedures.
6) Keeps Team Leads and Supervisors informed of questions or issues via telephone or e-mail, as required.
7) Performs other related duties as required or requested.

Required Education: in High School or Equivalent
Experience (North America & LATAM):
Required Years of Experience: 0-2
Experience (EMEAA):
Certifications and/or Licenses:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth