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Title:  Customer Service Representative-C&RS

Requisition Id:  13065
Job Function:  Customer Experience
Career Area:  Customer Service
Work Location:  North Richland Hills, TX


At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health.  This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people’s lives, communities, and our planet by protecting their health and well-being.   Change your career.  Change your world.  Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way.

Our team in North Richland Hills takes pride in connecting people to Healthcare by partnering with Healthcare facilities and providing the following services on their behalf:  scheduling doctor appointments, registering customers for healthcare training classes, as well as assisting customers with physician referral services.


Why join our team in North Richland Hills:

• Play an integral part in connecting people in need with healthcare services – Making a difference
• Career growth opportunity – Long term career potential with Stericycle
• Highly competitive compensation & benefits package – Including tuition reimbursement, 401k plan & more
• Flexible schedules – Potential Work from Home opportunity (dependent on position upon completion of onsite required training)
• State of the Art facility in North Richland Hills (for those in office)


The Customer Experience Agents are an integral part of the Contact Center team within the Communication & Related Services business unit.  This position is the primary interface with the customers on a daily basis through all methods of communication and handles routine customer interactions. 



• High School diploma or GED equivalent preferred
• Relevant Customer Service Experience preferred
• Medical scheduling experience a plus  
• Computer literacy required. Good telephone etiquette skills such as listening and empathy necessary
• Minimum age of 18 years is required
• Must have the ability to work a flexible work schedule (including nights, weekends and holidays)


Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.


The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth