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Title:  Sales Support Representative SQ

Requisition Id:  1708
Job Function:  Sales Support
Career Area:  Sales
Position Purpose:

Under general direction, provides customer service, billing/pricing/collections resolution, contract administration, service issues, information management, customer file maintenance and record generation while growing new and secured business through service level upgrades and expanded product offerings for assigned accounts on a daily basis.

Key Job Activities:

1) Provides dedicated customer service and support via telephone, email, web, and mail to Stericycle’s most at-risk SQ customers and/or Sales Reps. This includes, but is not limited to: invoice questions, missed pickups, contract inquires, pricing issues, complaints, account updates, etc. Follows up with customers on a regular basis to ensure that resolution meets their needs. Works as a liaison for Stericycle in relation to escalated issues for at-risk SQ accounts.
2) Responsible for generating Multi Site agreements and partnering with the Account Retention Sales Rep and Contract Admin on pricing updates. Works with appropriate Inter-Departmental contracts to prepare and distribute agreements and invoices and collections for customers. Calls/contacts customers, when necessary, regarding outstanding balances and credits.
3) Maintains customer profiles and account records through periodic sales calls to establish and build relationships. Follows up on proposed agreements to ensure the proposed resolution meets the customers needs.
4) Understands and maintains pricing for all assigned and new at-risk SQ accounts and implements Long Term Solution Agreements that are consistent with Stericycle’s financial objectives. Ensures that additions, changes, and deletions to all customer information is correctly updated within the billing systems. Coordinates departmental price adjustments by partnering with Account Retention and the Credit and Account Change Team to ensure accuracy by submitting and processing agreements, contacting the customer to update inaccurate agreements and providing updates and tracking, as appropriate.
5) Provides regular and adhoc reporting and assistance to various Stericycle Managers and Account Retention sales reps. This could include, but is not be limited to, customer revenue and volume trend analysis, pricing analysis, adhoc search requests and/or reports, general data warehouse statistics information, and/or the preparation of presentations.
6) Serves as the SQ Account Retention liaison to customers and Stericycle’s operations. Coordinates, communicates, and resolves problems through collaboration between the Account Retention team and the customer. Works as liaison between customers and Stericycle personnel for collection of receivables, when requested.
7) Acts and communicates as a subject matter expert, trainer, coach, and key reference contact. Provides experienced direction, input and guidance to team members and various members of management. Is willing to assist in day-to-day activities, including support and direction as needed for escalated issues; represents the organization in meeting as a subject matter expert
8) Performs other related duties as required or requested.

Required Education: in High School or Equivalent
Experience (North America & LATAM):
Required Years of Experience: 2-4
Certifications and/or Licenses:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Nearest Major Market: Chicago