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Title:  B2B Collection Representative

Requisition Id:  12882
Job Function:  Finance
Career Area:  Corporate Jobs
Posting Location:  Oakville Administrative Office

Position Purpose:

Great career opportunity, with no weekends, full benefits, and and paid training available!  Join Stericycle - we deliver solutions and drive innovations that protect the environment, people, and public health.   Change your career.  Change your world.  Join our team and help protect health and well-being in a safe, responsible, and sustainable way. This position is responsible for the collection of delinquent balances of customers within a predetermined business segment aligned to a geographic location. The Collections Representative will be responsible for analyzing accounts to determine the best way to approach the client, and then executing their plan to bring in the maximum amount of revenue. The ideal candidate for this position is able to work as part of a dynamic team, and able to work in an environment where work assignments change frequently. Work closely with team members to create ways to bring in revenue and find success as a group.

Key Job Activities:

  • Analyzing accounts to determine the best way to approach the client, and then executing their plan to bring in the maximum amount of cash
  • Work closely with team members to create ways to bring in cash and find success as a group
  • Initiates correspondence (verbal or written) to customers and field sales to enhance corporate cash flow. Ensures that the departmental Days Sales outstanding (DSO) goal is achieved. Presents a positive and service-oriented attitude to internal and external customers to maintain and improve customer relationships.
  • Recommends efficiencies regarding departmental procedures and customer payment patterns ensuring they are appropriate to departmental goals and objective attainment.
  • Analyzes Portfolios, identify customers that require placement with third party collections, bankruptcy processes, submits credits and rebills, manual billing, and write-off preparation. Customers are only placed with external agency once internal efforts have been exhausted.
  • Evaluates account status to initiate credit suspension and pursues action with customer and sales force to ensure payment. Will appraise situation once resolved to potentially reinstate credit terms.
  • Identifies causes for customer deductions, recommends operational changes that reduce/eliminate reoccurring deductions.
  • Secures proof of delivery in order to substantiate services were rendered.
  • Provides training and mentoring capabilities to new hires. Will serve as a role model to internal and external customers to display professionalism and a Stericycle “can do” attitude.
  • Performs other related duties as required or requested.


Required Education: in High School
Preferred Education: in Bachelor`s Degree

  • Proficiency with database software (knowledge in SAP is a plus) and MS Office (Excel intermediate)
  • Strong communication and negotiation skills within  internal and external customers
  • Organized, proactive and eager to grow
  • Proven ability to overcome obstacles and get results
  • 2-5 years of B2B collection experience


The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.