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Title:  Client Relations Specialist

Requisition Id:  1387
Job Function:  Customer Experience
Career Area:  Customer Service
Position Purpose:

Under daily supervision, the Client Relations Specialist coordinates a client's waste disposal needs and requests as determined by their service agreement. This role supports the daily disposal needs of smaller volume and routes for the manufacturing and industrial clients and applies basic knowledge of EPA and DOT regulations and waste profiling to complete daily activities. The Specialist follows clearly defined processes and makes limited discretionary decisions and judgement calls as they pertain to client requests and position responsibilities. Also, responsible for review and approval of client billing including discrepancy resolution.

Key Job Activities:

1) Handles communicating the daily requests from technicians, compliance or sales regarding modifications or issues with the waste disposal needs of multiple client accounts. Disseminates key information to key team members based on daily client activity in Operations, Finance, logistics, and external teams. Investigates and responds to client requests on a timely basis.
2) Ensure a high level of satisfaction to assigned clients by meeting the expectations of the client per their service agreement. The incumbent will help in developing a positive client relationship. Offers, explains and provides clients available standard reporting.
3) Maintains all aspects of client projects in multiple Databases:
• Creates and maintains client account records. Regularly checks for completeness and accuracy in all database systems.
• Prepares and reviews order for accuracy
• Coordinates the scheduling of all aspects of Client account execution;
• Front and Back end order management including: Order preparation, monitoring, scheduling and reviewing. Ensures all required documents are properly maintained and available.
• Assist Finance with collections when required.
• Ensures accurate pricing and reviews orders for invoicing
4) Under direct supervision prepares Client profiles; gathers associated information and assigns codes using basic knowledge of MSDS’, hazardous waste coding and disposal requirements. Utilizes SME to identify appropriate hazardous disposal requirements when needed. Monitors and provides internal reports regarding client progress to all appropriate team members on an as needed basis.
5) Provides Clients with shipping and tracking reports, detail manifest and on-time delivery and pick-up reporting on an as needed basis.
6) Provides assistance to other team members regarding their assigned clients when requested.
• Assists with gathering data and information to prepare client presentations and other required reports. Investigate and answer clients’ questions

Required Education: in High School or Equivalent
Experience (North America & LATAM):
Required Years of Experience: 2-4
Experience (EMEAA):
Certifications and/or Licenses:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Nearest Major Market: Atlanta