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Title:  Program Manager In-Service

Requisition Id:  5297
Job Function:  Field Services Operations
Career Area:  Operations
Posting Location:  USA-DC-Washington
Position Purpose:

Manage the services provided to accounts for assigned area. Ensures that all proposal and contractual obligations between Stericycle and customer are met. Responsible for coordinating program resources, Stericycle and Customer employees, and 3rd party contractors, in order to deliver contract deliverables on-time and according to plan and to consistently meet customer expectations. Define scope of work, deliverables, and goals, as outlined in the customer contract.

Key Job Activities:

1) Selects, trains, and develops an effective and efficient staff:
• Makes every reasonable effort to select, train, and develop qualified, diverse workforce.
• Establishes and communicates performance standards and objectives; conducts performance appraisals.
• Recommends salary adjustments, promotions, transfers and dismissals.
• Monitors operations and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources.
• Counsels team members on educational and job opportunities, which will enhance their career development, and keeps staff informed of current problems, changes, and new developments in the department and company by conducting periodic meetings.
• Administers all Company policies and procedures, communicates to staff, interprets, as necessary, and ensures compliance and safety.
• Monitors and ensures that team members are performing their functions safely and productively. Makes recommendations for changes or improvement, when necessary, in order to prevent accident or injuries.


2) Estimate physical assets and human resources required to achieve program goals.


3) Develop full scale project plans, timelines, milestones, and associated communication documents. Serve as project leader in managing key service conversions.


4) Clearly and effectively communicate plans, goals, and expectations with hospital employees, team members, vendors, and administration. Provide the customer quick resolution and follow-up on all projects and issues.


5) Draft and submit budget proposals, and recommend subsequent budget adjustments, as necessary.


6) Delegate tasks and responsibilities to team members as appropriate.


7) Supervise, teach and motivate project team members, as well as contractors, influencing positive action and accountability for assigned tasks. Participate in educational events and/or in-servicing units as required.


8) Proactively manage changes in the scope of work, identify potential issues/concerns, and devise contingency plans. Resolve conflicts, as required.


9) Continuously track milestones and deliverables. Develop and deliver progress reports, proposals, documentation and presentations to project team members and customers. Build good relationships with key decision makers within assigned accounts and keep them advised of the programs’ progress.


10) Identify successful and unsuccessful project elements; develop best practices and tools for future program execution and management.


11) Upon implementation, actively manage selected service providers of MSW, Recycling, Confidential Documents, Hazardous Waste and Construction Waste, as well as existing RMW and SMS, in order to achieve target gross margins and ensure a high level of customer satisfaction.


12) Effectively coordinate HCS install and post-install activity


13) Assist Strategic Sourcing in the selection of 3rd party vendors to insure the service and price structure is in place to meet the requirements of the customer while obtaining internal goals for the customer.


14) Assist sales in assessing efficiency opportunities and forming the implementation plan to maximize gross margin during the initial customer implementation. Ensures Stericycle gross profit goals are achieved.

Required Education: in Associates or Equivalent

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.