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Title:  Regional Manager Field Services

Requisition Id:  204
Job Function:  Field Services Operations
Career Area:  Drivers
Position Purpose:

Manages services provided to Technical Service accounts within assigned region in accordance with PSC policies, practices and procedures.

Key Job Activities:

1. Responsible for ensuring premier service is provided by local lab pack managers and teams on a consistent basis to Technical Service Accounts (service includes lab packs, on-site service, compliance assistance, special projects).

2. Ensure compliance with program requirements and customer satisfaction in accordance with PSC policies, practices and procedures.

3. Support sales department in the implementation of new accounts, presentation of services, response to inquiries and technical information.

4. Support lab pack managers in local offices to better service clients through management of staff; including hiring, training, development, and performance in accordance with HR policies and practices.

5. Provide support in the recruitment and hiring of field staff and program managers.

6. Provide technical support to field staff and managers and assist in the content development and deployment of technical trainings.

7. Performs other duties as assigned

Education:
Required Education: in Bachelors or Equivalent
Experience (North America & LATAM):
Required Years of Experience: 5-7
Experience (EMEAA):
Certifications and/or Licenses:
Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.