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Title:  CAN-Customer Experience Representative

Requisition Id:  774
Job Function:  Customer Experience
Career Area:  Customer Service
Position Purpose:

Under immediate direction, maintains sound customer relationships by handling questions and concerns with speed, accuracy and professionalism. Provides timely response of customer inquiries up to and including pick-ups, billing, payments, product orders, etc., and all other aspects of a customer’s needs. 
 

Key Job Activities:

Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests, according to established standards with attention to style, tone, and manner of communication, received through the automated phone system, email, web, or mail regarding inquiries on invoices, payments, and collections as outlined by the Customer Service Supervisor, positioning Stericycle products and services to customers. Must be able to research customer issues and find workable solutions.
Share ideas with department that increase efficiencies and effectiveness of customer needs
Performs necessary record keeping activities.
Performs other related duties as required or requested.

Experience & Skill requirements
Education:
Required Education: in High School
Experience (North America & LATAM):
Required Years of Experience: 0-2
Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.