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Title:  Customer Service Advisor

Requisition Id:  20968
Job Function:  Customer Service
Career Area:  Customer Service
Posting Location:  Sale, Manchester

About Us:

Specialist waste requires a specialist approach and Stericycle has a proven track record in supporting local and national companies across the public and private sector. We provide a reliable service that protects your people, safeguards your reputation, improves your sustainability and ensures your organisation remains compliant. We deliver essential sustainability services that protect the public from harmful wastes, promote recycling and alternative use opportunities, and lead to greater security and well-being around the world.

Position Purpose:

A fantastic opportunity has arisen for a Customer Service professional to work within our Customer Service Team. The successful candidate will have a proven track record in providing a high level of customer service. You will be the first point of contact for customer queries via both telephone and email, working closely with our support teams and branch network to efficiently track, monitor and resolve all customer inbound queries in a timely manner.

Key Job Activities:

  • Establishing and building rapport with customers, providing accurate and timely information to instill customer confidence in our ability to deliver an exceptional level of service.
  • To identify opportunities to maximise growth and revenue through cross selling opportunities referring, where appropriate, to our Sales teams.
  • Take full ownership and accountability for customer queries.
  • Keeping customers updated on all aspects of their enquiry.
  • Undertake any ad hoc duties that may be requested.
  • Accurately record and track all customer service enquiries within the company systems.
  • Identify and escalate any process issues and offering suggestions/ideas for suitable resolutions.
  • To build and maintain strong working relationships with both internal and external customers.

Education:

Experience (EMEAA):

  • Previous experience in a B2B customer service role
  • Ability to work in a fast paced environment within the Customer Service Team
  • Be able to take ownership of queries to a satisfactory conclusion
  • Previous CRM and/or systems experience (SAP)
  • Proficient in MS Office products including Word, Excel, Access and Power Point
  • Maintain a high level of professionalism while working with customers
  • Clean CRB Check required

Certifications and/or Licenses:

Benefits:

  • Solid career development plan / path
  • Competitive base salary plus annual pay reviews
  • Free onsite parking
  • Access to SteriCares our company hardship fund
  • Cycle to work scheme
  • Life insurance
  • Up to 5% company pension contribution
  • Referral scheme (Earn by introducing people in your network to the Shred-it & Stericycle family)

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.