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Title:  Outbound Client Care Team Lead

Requisition Id:  2399
Job Function:  Customer Experience
Career Area:  Customer Service
Posting Location:  0
Position Purpose:

We are looking to recruit an experienced Team Leader with an understanding of Internal Account Retention and Growth / Business to Business Sales / Internal Commercial Client Care Management who will assist the Head of Inside Sales UK in planning, administering, monitoring and optimizing the performance of the team.

Key Job Activities:

Daily responsibilities will include ensuring that the daily work schedules for the team are prepared, distributed and adhered to, ongoing team coaching and development, handling customer query escalations and motivating and inspiring the team to ensure that UK targets are met / exceeded.

Experience (EMEAA):
  • Proven success in leading a team in a business-to-business relationship management capacity
  • Excellent organisational, interpersonal and communication skills are required, both written and oral
  • Strong telephone-based communication skills are critical
  • Excellent knowledge of MS Office tools such as Excel and Word
  • Good time management skills
  • Self-motivated with a positive attitude
  • Natural flair for coaching, motivating and interacting with people
  • Clean CRB is will need to be completed
Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.