Title:  Quality & Service Delivery Executive

About Us:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

Responsible for SOX audit controls, Identify trends and report accurately for business revenue. Completion of data cleanse validation

Key Job Activities:

• Cleanse and organize customer data to ensure accuracy, consistency, and completeness
• Compile & log all daily billing document bounce back data & bounce back reports
• Contact third party suppliers & other departments to validate billing document outputs from systems
• Conduct thorough customer information validation checks by contacting customers directly via phone calls
• Update and verify customer information in the database, resolving any discrepancies or errors promptly
• Assist in the development and implementation of data quality assurance protocols and best practices. Feedback to relevant departments whenever incomplete, duplicate, mismatched data is inputted into the system
• Provide regular reports and updates on data cleansing and validation progress to the relevant stakeholders
• Prioritise workload to ensure that all required work is completed in a timely manner and all required documentation is submitted within deadlines.
• Uphold company culture, standards ethics and processes; act as a champion of these and ultimately a knowledge resource for colleagues.
• Cleanse and organize customer data to ensure accuracy, consistency, and completeness
• Compile & log all daily billing document bounce back data & bounce back reports
• Contact third party suppliers & other departments to validate billing document outputs from systems
• Conduct thorough customer information validation checks by contacting customers directly via phone calls
• Update and verify customer information in the database, resolving any discrepancies or errors promptly
• Assist in the development and implementation of data quality assurance protocols and best practices. Feedback to relevant departments whenever incomplete, duplicate, mismatched data is inputted into the system
• Provide regular reports and updates on data cleansing and validation progress to the relevant stakeholders

Experience (EMEAA):

• Attention to detail is paramount.
• Fastidious documentation of every action taken and detail checked - Including screenshots, initials and timestamps.
• Competent (not necessarily advanced) math skills – Ability to calculate invoices and credit notes to the penny, working with units of measurement, percentages, orders of operation, rounding, etc.
• Competent (not necessarily advanced) with Excel & other Microsoft 365 applications.
• Competent (not necessarily advanced) with SAP & Salesforce or similar CRM programmes and databases.
• Excellent organisational skills to maintain shared folders, inboxes, reports and documentation.

Benefits:

Stericycle offers you:

• Contributory Pension Scheme
• Life Insurance
• Cycle to Work Scheme
• Access to SteriCares, our employee support fund
• Stericycle University – Our online library of self-development & learning
• Annual performance related pay review.
• Referral Scheme (Earn by introducing people in your network to the Stericycle family)
• Flu voucher
• Eye Test voucher
• And more…

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.