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Title:  Account Manager Shredding

Requisition Id:  780
Job Function:  Sales
Career Area:  Sales
Position Purpose:

This position is responsible for expanding the Company’s business within pre-assigned territories. This position is accountable for achieving sales goals through the acquisition and development of new customers and expansion of the product line within the existing customer base. 

 

Key Job Activities:

1) Maintains current customers by meeting or exceeding goals for territory revenue, growth objectives, account retention and customer service functions . Maintains a high level of customer satisfaction by responding to customer requests for information and support.
2) Builds relationships with current customers while growing the revenue and profits. Schedule, coordinate, participate, and follow up with customer visits and meetings. 
3) Implements sales strategies to maximize revenue and profits through maintenance and penetration of existing customers.
4) Actively works with customer management and staff on program audits identifying process improvements. Perform on-site facility walkthroughs, program development, and program training sessions, perform customer surveys to assess service needs, rollout of program to new sites.
5) Project management tasks including post-audit summary, program descriptions, and analysis reports.
6) Researching information to provide solutions and responses to customer’s requests, coordinating customer’s waste pickup service needs.
7) Acts as liaison with Field Operations and/or Customer Service group in resolving issues/concerns for clients including, but not limited to, miscellaneous route inquiries, re-routes, request for extra pick-ups, request for change in pick-ups, and request for containers. 
8) Train other Specialty Waste and Stericycle representatives with regards to the above.
9) Meeting with customer’s regularly to identify issues, concerns, areas for improvement, etc. 10) Coordinate project management activities related to waste management systems and programs for customers.
11) Respond and follow-up to address any customer complaints, concerns, and issues.
12) Work with sales and compliance staff providing analysis and reporting on customer programs or rollout of other waste management programs.
13) Pro-actively interfaces with area peers to achieve business goals.
14) Participates in customer committees as required.
15) Performs other related duties as required or requested.

Education:
Experience (North America & LATAM):
Certifications and/or Licenses:
Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.


Nearest Major Market: New York City
Nearest Secondary Market: Newark