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Title:  Hospital Services Swing (Iowa & W. Illinois)

Requisition Id:  9419
Job Function:  Field Services Operations
Career Area:  Operations
Work Location:  Des Moines, Iowa Work From Home


Are you looking to kickstart your career? Maybe you’re rejoining the workforce or seeking a career change? Stericycle is hiring now! We, as an essential business, are on the front lines as supporting the healthcare industry during the COVID-19 pandemic. This means that, in addition to our generous benefits, our team members enjoy better job stability and opportunities for advancement.  We’ve also updated our policies and training to ensure that all of our team members can safely serve our customers. We protect what matters.

Position Purpose:

Under management’s direction, the Hospital Services Swing worker travels between customer healthcare facilities providing on-site proactive collection and exchange waste containers for various Stericycle programs. This includes, but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substances, and Document Management. This service is provided at regularly scheduled intervals for assigned facilities. Fills in for other Team Members who are on vacation, sick, leave, etc. Assists Supervisor, as needed, covers schedules and locations, which may vary based on coverage required.


This position will work remotely and is a non-sales opportunity. This position requires reliable transportation to travel within your territory.

Schedule and Location:

  • Days: Monday-Wednesday, Friday
  • Start time: Swing Shift: Start times will vary 
  • Territory: Will cover the territory in all locations accross Iowa and Western Illinois.  This position requires local travel within territory, therefore a personal vehicle is a must.

Key Job Activities:

Primary back up for Hospital Services Technicians. Travels between customer healthcare facilities to proactively monitor, collect, and exchange waste containers for various Stericycle programs and services, including but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substance and Document Shredding. Installs product, resurvey accounts and assists Supervisor in asset/inventory management.    60%
Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded. May travel to customers in assigned area to proactively resolve customer service questions and issues.    15%
Maintains a rigid collection and service schedule. May assist with installs as required.    10%
Communicates duty status on a defined scheduled.    10%
Performs other related duties as required or requested.    5%


Required Education: in High School or Equivalent

Experience (North America & LATAM):

•    2+ years of industry related experience in a customer service capacity preferred, or the equivalent in related work experience, demonstrating strong communication skills and tact in providing superior customer service in a variety of settings and situations.
•    May require mandatory immunizations and credentialing based on customer requirements.
•    Must possess a valid driver’s license. Must possess reliable transportation to travel between customer facilities.
•    Must reside within reasonable commuting distance of primary customer base, based on business needs.   
•    Demonstrates ability to work independently and with little supervision. 
•    Demonstrates knowledge of computer software applications including spreadsheets and application-based programs to track daily KPI’s.

Certifications and/or Licenses:

Medical Examiners Certification


Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.


The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Nearest Major Market: Des Moines