Title:  Supervisor Dispatch

Requisition Id:  32873
Job Function:  Field Services Operations
Career Area:  Operations
Work Location:  Vernon, CA

About Us:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Pay starting between 58-75k


Position Purpose:

Oversees the routing from a dispatch perspective for locations within assigned district.  Acts as the liaison between Dispatcher, District Operations Manager, and Industrial Engineering.  Responsible for measuring, implementing, training, and deploying dispatch plans for all field Dispatchers - Improvement initiatives as assigned and dictated by business need. The Dispatch Supervisor will be a Subject Matter Expert in all routing protocols.

Key Job Activities:

•    Dispatch Support:
o    Supports the field Dispatch group within assigned territories and ensure that all projects and initiatives are planned and delivered to the outcomes. This includes:
o    Ensure compliance with “Dispatch SOP”, field transportation initiatives, captures and tracks their specific financial impact/strategic value contributions
o    Effectively manage and maintain reports and dashboards for the Dispatchers that monitor KPI’s for Dispatcher performance and escalate opportunities as needed.
o    Provide hands on trainings, coaching, and support to field Dispatchers by being a Subject Matter Expert on all routing areas of responsibility.
o    Develop relationships with Dispatchers and establish a partnership that provides honest and accurate feedback
o    Keeps all Dispatchers in the districts informed of current problems, changes and new developments in the company by conducting professional, organized and participative meetings
•    Planning
o    Lead the coordination to define the requirements and scope for Dispatchers responsibilities in district
o    Monitor routes to ensure “optimal” use of assets (Headcount/Trucks day over day) to improve route efficiency.  
o    Conduct “Plant” visits to review areas of opportunity
o    Schedule tasks, deadlines, and key milestones to ensure projects are delivered on time and within scope.  
•    Reporting
o    Meets with District Operations Manager on a regular basis to communicate progress and discuss issues.
o    Resolves issues with the appropriate level of management.
o    Effectively manages “scope creep” by building consensus about the necessity to change the original project plan.
•    Goals
o    Meets Stericycle Organizational goals 
o    Partner with District Operations Managers, Planning Managers, Dispatch Analysts, and Dispatchers to ensure standardization globally of routing processes
•    Leadership 
o    Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently
o    Ability to effectively Manage a Budget
o    Select, train, and develop an effective and efficient staff: Make every reasonable effort to select, train, and develop a qualified, diverse workforce
o    Establish and communicate performance standards and objectives; conduct performance appraisals
o    Recommend salary adjustments, promotions, transfers and dismissals
o    Coach employees on educational and job opportunities, to enhance career development and keep them informed of current problems, changes, and new developments in the department and the company by conducting team meetings
•    Perform other duties and responsibilities, as assigned.


Required Education: in High School
Preferred Education: in Equivalent or Bachelors

Experience (North America & LATAM):

•    Education equivalent to graduation from High School, or GED equivalent; some College preferred demonstrating strong organization and change management skills
•    One year of Operations and Leadership experience required, demonstrating the ability to manage multiple projects and Team Members simultaneously in a fast-paced environment. 
•    One to Three Years with Stericycle 
•    Demonstrates proficiency in Microsoft Office, Excel, Word, Power Point, Project, Visio, Outlook, and Access, Descartes, S4, Salesforce
•    Demonstrates understanding of Transportations/Logistics, including routing and routing best practices
•    Demonstrates strong business vocabulary, grammar, and communication skills.
•    Descartes Experience and Knowledge Required: As manifested in a Pre-Requisite Exam taken prior to moving to the Interview Phase.


Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

Our Promise:

Stericycle is committed to attracting and retaining a diverse workforce, and to valuing unique perspectives and identities. We foster a culture of belonging that encourages, supports, and celebrates the diverse voices of our team members. It fuels our innovation and strengthens our connection to our customers and the communities we serve. We are proud to be an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need.


The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Nearest Major Market: Los Angeles