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Title:  Project Manager

Requisition Id:  1901
Job Function:  Administration
Career Area:  Corporate Jobs
Posting Location:  0
Position Purpose:

To deliver global recall campaigns, including providing client focused solutions, managing deliverables, and commercial relationships with suppliers and contact centre teams. 

The position represents the key point of contact for designated global recalls, the job will require understanding of all aspects of compliance and project management, as such you'll have the ability to think strategically while generating innovative solutions, drive revenue growth, and by always putting the customer first.

Key Job Activities:
    • Interaction with IT systems to ensure that all technical requirements for campaigns are delivered
    • Managing the client relationship and briefing requirements
    • Working with US colleagues to run successful recall campaigns and ensure a Global Recall team approach
    • To ensure > 65% of their hours are billed directly to campaigns per month
    • To be available 24/7 to address the time zone challenges of global recall when necessary
    • Provide client solutions by working with commercial team closely understanding the nature of the recall
    • Creation of reporting, project documentation and customer dashboards
    • To manipulate data and present data results to the clients in required format
    • To liaise with clients and colleagues as part of the project coordination process
    • Tight budget control of client activity by capturing costs and maintaining profit margins to usually > 50%
    • Management of Contact Centre agents, ensuring SLA’s and KPI’s are maintained
    • Maintenance of forecast across all OUS campaign, ensuring correct revenue has been captured and billing is within 5-10% of forecast.
    • Presentation skills to gain clients confidence and business at all levels
    • To produce detailed Project plans to ensure successful launch of campaigns
    • Ability to use own initiative and apply common sense to all work situations
Experience (EMEAA):

To be truly successful in this role you'll ideally have:

  • At least three years Database Marketing & CRM strategic development and campaign delivery experience in a previous role or roles. Ideally working pan European or Global.
  • The ability to communicate and "sell in" marketing CRM Recall Strategy.
  • Competency in all aspects of MS Office packages
  • Developed communication skills, including written, spoken, numerical, and presentation.
  • Ability to demonstrate understanding in following standard processes and process management.
  • Demonstrable ability of understanding the legal requirements imposed by the various regulatory bodies within the recall industry.
  • Be highly motivated with the desire to embark on a steep learning curve, learning new skills in order to meet and exceed client requirements and expectations
  • Experience in providing campaign reporting and analysis, interpretation of results to inform strategic and tactical decisions.
Certifications and/or Licenses:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.