CUSTOMER SECURITY RESPONSIBILITIES:
•Performs onsite/offsite document destruction of confidential information using mobile based shredding equipment.
•Operates company equipment in a safe and efficient manner in an effort to minimize the risk of injury and equipment damage.
•Maintains a high level of security when emptying consoles by ensuring all documents are retrieved, bags are placed and the consoles are securely locked.
•Services accounts using a hand-held device, providing customers a printed certificate of destruction upon completion of each service.
•Performs mandated daily safety and maintenance checks on truck and shredder equipment.
•Complete and maintain DOT logs when applicable.
•Follows all safety requirements as outlined in corporate policies.
CUSTOMER SERVICE RESPONSIBILITIES
•Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and Shred-it.
•Develops and maintains a relationship with the account contact and decision maker to ensure contract renewals and prevent lost business.
•Ensures that all customer containers have been serviced and are orderly and clean.
•Presents the Shred-it image in appearance and actions as superior and professional.
