Title: Master Data - Administrator
Position Purpose:
The Master Data Associate (MDA) will is responsible for the successful CSA contract set up in terms of master data input within the SAP operating system utilised within Shred-it Shared Services, Sale, Manchester. Reporting directly to the Master Data Manager the MDA will own customer account data and guarantee that consistent and accurate housekeeping methods are used to keep accounts updated.
The MDA will provide support services to the Customer Service team to ensure accurate and efficient input of customer data into SAP. Working in conjunction with the CCA team members the role is to ensure exceptional customer service in terms of accurate customer account and contract set up in line with agreed processes. All account change requests will be tracked and monitored for quality and accuracy.
The Master Data Associate will also be required to provide advisory and corrective support to Customer Services in queries relating to SAP master data issues.
Customer service and exceeding our customer’s expectations with regard to service set up are a prerequisite of this role. In addition, the MDA will be responsible for maintaining centralised SAP data components.
Key aspects of the role will include Roll-outs, daily account cleansing, CSAs, i-base updates and tracking, error management, business wide info requests, price increase and SAP training, change track documentation, quality SOPs.
Key Job Activities:
Liaise with local/national teams to deliver accurate account changes and updates.
Responsible for the timely entry and upload of new locations on a daily basis in SAP.
Responsible for all data integrity and input accuracy.
Accountable for accurately updating account data and ensuring that quality checks have been used to maintain data integrity.
Identify duplicate locations and liaise with the field to clarify accuracy.
Responsible for ensuring CSA completion to company standards to permit effective client set up and minimise master data issues leading to residual invoice/service issues.
Liaise directly with Customer Services CCAs and Sales to clarify and ensure data accuracy and ensure company standard maintenance.
Form an effective communication structure and liaise directly with operations in terms of routing input and welcome letter generation.
Periodic auditing to ensure master data integrity.
On-going housekeeping and data cleansing to guarantee all accounts are consistently accurate.
Liaise with other Support Centre departments to maintain centralised data elements.
Daily management of clearing any failed bdoc’s and Ibase errors.
Manage/clear the VFX3 report.
Run the ‘invoices not on invoice list’ report and correct as necessary.
Experience (EMEAA):
Previous experience in customer service and in data input/management.
Proficient in MS Office products and expert in use of MS Excel.
Proficient in MS Visio.
Proficient with computer systems to maintain a current database of accounts.
SAP experience is of great value.
Able to read, analyse and interpret client contracts and other documents related to contract administration.
Strong organisational and interpersonal skills.
Excellent business communication skills required.
Excellent collaboration skills required.
Excellent follow-up skills are essential for timely, consistent follow-up with outstanding accounts.
Maintain a high level of professionalism while working with clients.
Must be accountable and be able to work with minimal supervision.
Excellent customer service skills.
Detail oriented
Temperament to work in a multi-task, fast-paced, deadline-oriented environment, with a proven record of success.
Willing to work in a team environment.
Must be accountable and be able to work with minimal supervision.
Results oriented.
Detail oriented.
A clear CRB is required.
Disclaimer:
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.