Title: Service Coordinator
About Us:
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
Position Purpose:
The Service Coordinator will be responsible for the safe dispatch of all vehicles on a daily basis to meet or exceed customer service expectations. To ensure the continued delivery of a timely and accurate service to all customers - this will involve the effective use of resources and manpower available.
This role will be required to provide out of hours on call duties, on a rota basis as required.
Key Job Activities:
Weekly and daily KPI reports.
Manage drivers on a daily basis resolve any issue they may have.
Work with customer service dealing with salesforce enquiries.
Planning driver schedules.
Generating paperwork for drivers.
Control drivers’ holidays and arrange route cover.
Manage stock levels on site and order replacement stock using Proactis (site specific).
Unloading of stock deliveries (site specific).
Organise vehicle servicing and maintenance. Manage any vehicle breakdowns.
Delivery and collection of vehicles from garages and hire companies.
Downloading of vehicle Tacho units and cameras.
Monitor vehicle damage.
Cover Service Administrators.
Arrange permit to works for onsite contractors.
Monitor and control absence.
Complete accident and incident forms and submit within set time limits.
Ensure regular driver assessments and work observations are completed.
Education:
Required Education: High School or equivalent.
Experience (EMEAA):
Good organisation skills and attention to detail.
Good communicator both written and verbal.
Ability to work without supervision.
Ability to manage time and complete multi tasks in line with timescales.
Reasonable knowledge of information technology especially Microsoft Excel and e-mail.
Self-motivated, reliable and enthusiastic.
A team player and motivator, able to work effectively under pressure and who is looking for a challenge.
Certifications and/or Licences
Preferred: CPC Qualified, LGV Licence and ADR Licence would be an advantage.
Certifications and/or Licenses:
Benefits:
Stericycle offers you:
- Contributory Pension Scheme
- Life Insurance
- Cycle to Work Scheme
- Access to SteriCares, our employee support fund
- Stericycle University – Our online library of self-development & learning
- Annual performance related pay review.
- Referral Scheme (Earn by introducing people in your network to the Stericycle family)
- Flu voucher
- Eye Test voucher
- And more…
Disclaimer:
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.