Title: DEU-Account Manager
About Us:
Position Purpose:
The Account Manager (AM) will be responsible for driving increase in sales revenues by the identification and execution of growth within a portfolio of assigned Shred-it regional customers to achieve set targets. The AM will target the renewal, retention and growth of the revenue within their assigned portfolio by managing the ongoing relationships and liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. The AM will work within a defined sales territory that closely aligns with Local Field sales team territory and is expected to work closely with the ISE, SE, & NASE on growth and retention strategies within that territory by providing complete and appropriate shredding solutions for every prospect to boost top-line revenue growth, customer acquisition levels and profitability.
Key Job Activities:
Present, promote and sell the Shred-it service to existing customers, attending pre-booked sales appointments, and using the Shred-it sales process and defined pricing and policies of Shred-it EMEA to gain new contracts.
Manage existing client relationships within the assigned portfolio by attending pre-booked client care appointments and using the Shred-it sales process and defined pricing and policies of Shred-it EMEA, retain and grow the portfolio revenue in line with company expectations.
Use SFDC and other company defined IT systems to effectively manage pipelines, report activity, track sales, send contracts to clients, book appointments and communicate both internally and externally in a professional manner.
Works closely with immediate local, strategic and inside sales colleagues, sales and marketing leadership teams, as well as regional Operations, Client Services, IT, and other team members to enhance the service offering available to new and existing customers.
Attend internal meetings and trainings fully prepared with relevant current data on market opportunities, promoting a positive and professional Sales attitude in the office and on calls to ensure the high standards required by Shred-it for customer service, security, and environmental consciousness are maintained.
Follow the Shred-it policies for team members, especially but not limited to the Commercial DOA, Pricing book, SFDC policies, Tender and bidding processes and standard codes of Ethics and Health and Safety that ensure Shred-it is a great place to work for all team members.
Carry out market research and maintain knowledgeable about the shredding market in the defined territory, including awareness of competitor activity and new legislation, sharing with your team members and sales leadership teams as appropriate.
Education:
Required Education: High School or equivalent.
Preferred Education: Associate's or equivalent.
Experience (EMEAA):
Required Years of Experience: 3+ years
University/college education or similar relevant sales experience preferred.
Strong computer literacy, including but not limited to, Microsoft Office suite.
Proficient in the use & understanding of CRM systems, Salesforce, preferred.
Excellent time management, self-discipline & organisational skills.
Energetic, highly motivated & results oriented with a constant positive attitude – motivated by success.
A strong negotiator with exceptional listening skill, with the ability to understand, interpret and match the circumstances to a desirable outcome suitable to all parties.
Experience of operating within a competitive, high-pressure environment, preferably as part of a target driven team.
Ability to be able to operate under pressure in a high volume, competitive telesales environment, both individually and as part of a team.
Must be qualified to work in the Germany and have a clean criminal records check.
Certifications and/or Licenses:
Benefits:
Disclaimer:
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.