Title:  Supervisor Dispatch - Hospital Services

54K+ (Based on Experience), Daylight Shift and Great Benefits:

At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health.  This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people’s lives, communities, and our planet by protecting their health and well-being.   Change your career.  Change your world.  Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

Oversees the routing from a dispatch perspective for locations within assigned district.  Acts as the liaison between Dispatcher, District Operations Manager, and Industrial Engineering.  Responsible for measuring, implementing, training, and deploying dispatch plans for all field Dispatchers - Improvement initiatives as assigned and dictated by business need. The Dispatch Supervisor will be a Subject Matter Expert in all routing protocols.

Key Job Activities:

•    Dispatch Support:
o    Supports the field Hospital Services group within assigned territories and ensure that all projects and initiatives are planned and delivered to the outcomes. This includes:
o    Ensure compliance with “Hos Service SOP”, field service initiatives, captures and tracks their specific financial impact/strategic value contributions
o    Effectively manage and maintain reports and dashboards for the Hospital Services team that monitor KPI’s for Service performance and escalate opportunities as needed.
o    Provide hands on trainings, coaching, and support to service techs, supervisors and managers by being a Subject Matter Expert on all re-routing areas of responsibility.
o    Develop relationships with Hospital service team and establish a partnership that provides honest and accurate feedback
o    Keeps all service techs,  in the districts informed of current problems, changes and new developments in the company by conducting professional, organized and participative meetings
•    Planning
o    Lead the coordination to define the re-route requirements and scope for Service supervisors and managers responsibilities in district
o    Monitor routes to ensure “optimal” use of assets (Headcount/containers over day) to improve service efficiency.  
o    Conduct “Site” visits to review areas of opportunity
o    Schedule tasks, deadlines, and key milestones to ensure projects are delivered on time and within scope.  
•    Reporting
o    Meets with Hospital Service Director, Service manager and supervisor on a regular basis to communicate progress and discuss issues.
o    Resolves issues with the appropriate level of management.
o    Effectively manages “re-route” by building consensus about the necessity to change the original service plan.
•    Goals
o    Meets Stericycle Organizational goals 
o    Partner with Hospital Service Director, Service Managers, Service supervisors and techs  to ensure organizational savings goals are met.
•    Leadership
o    Review services hours to ensure overtime hours are necessary and all employees are working efficiently
o    Ability to effectively Manage a Budget
o    Select, train, and develop an effective and efficient staff: Make every reasonable effort to select, train, and develop a qualified, diverse workforce
o    Establish and communicate performance standards and objectives; conduct performance appraisals
o    Recommend promotions, transfers and dismissals
o    Coach employees on educational and job opportunities, to enhance career development and keep them informed of current problems, changes, and new developments in the department and the company by conducting team meetings
•    Perform other duties and responsibilities, as assigned.
 

Experience:

•    Education equivalent to graduation from High School, or GED equivalent; some College preferred demonstrating strong organization and change management skills
•    One year of Operations and Leadership experience required, demonstrating the ability to manage multiple projects and Team Members simultaneously in a fast-paced environment. 
•    One to Three Years with Stericycle 
•    Demonstrates proficiency in Microsoft Office, Excel, Word, Power Point, Project, Visio, Outlook, and Access, Descartes, S4, Salesforce
•    Demonstrates understanding of Service Logistics, including routing and routing best practices
•    Demonstrates strong business vocabulary, grammar, and communication skills.
•    SmartxChange  system knowledge and skills  are required.
 

Benefits:

Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

Our Promise:

Stericycle is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected category. Stericycle is committed to protecting what matters and includes compliance with all fair employment practices regarding citizenship and immigration status.

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job.  This document does not create an employment contract, implied or otherwise.  Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.  To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.